Andrew, our salesperson, was professional, knowledgeable and not "salesman" pushy. James and the entire install team were great! We replaced 100% of the 20+yr old windows in our home and they were able to do it within 2-3days, despite the January weather, cold temperatures and some unexpected challenges. They were polite, clean & offered suggestions/expertise on some siding work we'd had previously done with another company. Overall, we absolutely love the overall look and quality of our new windows. (and we love that it's a Made In the USA product!) We have, and will continue, to recommend this company whenever possible!